FAQs

1. What payment methods do you accept?

We accept various payment methods including major credit/debit cards (Visa, MasterCard, American Express). You can select your preferred payment option during the checkout process.

2. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package through our website or the carrier's website.

3. Do you offer international shipping?

Yes, we offer international shipping to many countries worldwide. Shipping costs and delivery times may vary depending on the destination. Please refer to our shipping policy for more details.

4. What is your return/exchange policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may exchange it within 14 days of receiving it. Please review our exchange policy for eligibility criteria and instructions on how to initiate an exchange.

5. How do I determine the right size for me?

To help you find the perfect fit, we provide detailed sizing charts for each product on our website. These charts outline measurements for various sizes to assist you in selecting the most suitable option. If you have further questions about sizing, feel free to contact our customer support team for assistance.

6. Can I cancel or modify my order after it has been placed?

We strive to process orders as quickly as possible to ensure prompt delivery. Therefore, we recommend contacting us immediately if you need to cancel or modify your order. While we cannot guarantee changes after an order has been placed, we will do our best to accommodate your request whenever possible.

7. How can I contact customer support?

If you have any questions, concerns, or feedback, our customer support team is here to assist you. You can reach us via email at embracingourmemories@gmail.com, or through our contact form on the website. We strive to respond to all inquiries promptly during our business hours.

If you have any other questions or concerns not addressed here, please don't hesitate to reach out to us. We value your feedback and are dedicated to providing an exceptional shopping experience for our customers.